Implementation


A “no-brainer” implementation

At Voxlog, we carefully plan the solution implementations in order to ensure their optimal proceedings. We also ensure the follow-up and support from the start to the end of the process. Voxlog’s integration is carried out without disrupting your operations.

Complete carefree coverage

Our service contracts include:

  • technical support for the implemented solutions by our qualified technicians
  • telephone assistance for managing and using Voxlog solutions
  • patches, updates, repairs and on-site or workshop replacements
  • discounts on future upgrades of your recording solutions
Implementation process

Our implementation process was developed according to rigorous project management and organization methods. Here are the 5 steps of our implementation process:

Needs identification

Project launch

Deployment / Installation

Follow-up

Closing


Implementation process table

Steps

Key activities

Results

Needs identification
  • Understanding the business model
  • Evaluating needs
  • Analyzing the hardware and software infrastructure
  • Developing an optimal solution configuration
  • Determining the implementation and/or migration strategy
  • Proposal
  • Work statement (work plan)
Project launch
  • Appointment of a project leader
  • Launch meeting
  • Information gathering for the solution’s detailed configuration
  • Detailed installation plan
  • Detailed software configuration plan
  • Implementation plan
Deployment / Installation
  • Software integration and configuration
  • Migration of the old data, if needed
  • Startup
  • Technical support personnel and administrator training.
  • Final user training
  • Implementation of the solution in your environment
  • Personnel training
  • Service contract activation
Follow-up
  • Optimization, parameters validation, and break-in period
  • Optimized system
Closing
  • Post-mortem meeting for the continuous improvement process
  • Integration of the implementation and configuration in Comnet Technologie’s client relations management system documentation
  • Implementation report
  • Client satisfaction questionnaire
  • Organized information for customer service